Shipping info and refund policy

SHIPPING INFO

We ship within 1 working day after order completed by courier with tracking number. 
We ship Worldwide! 

We provide tracking only on request if the item has not been arrived within 5 working days. If you make an order on Friday, we will process it on Monday as on weekend courier doesn't work. 


Shipping cost varies in relation to weight and destination. The cost for the shipping will appear after you input your address for delivery at the check out page. 

On average cost varies between 10 and 36 euro for weight less than 1 kg. 

Your purchases will be delivered to you within a few days (1-4 working days depending on the destination) with courrier.

If you want to save money we can ship with economy. This service is on demand, is valid only outside Europe and for weight above 2 kg.

For European destinations and for customers who are shops, in case of multiple purchases, above 3 kg and/or 500 euro value, you can contact us  in order to  explore the possibility of special discounts.  

For any questions, don't hesitate to contact us by sending an email to: info@theodorebutik.com

 

RETURNS POLICY (buyer's choice: money back or replacement):

You want to return your purchase? No problem, you can easily do it and get your money back! 

You have 14 days after delivery to return or exchange an item you purchased. In case you want to return an item you must contact us immediately after you receive the item by sending an email to info@theodorebutik.com. We will provide the info and the address for the return. No refunds, nor exchanges will be possible if you return the item after 14 days (starting from the moment the item has been delivered to you). We will not accept returns in case the item has been weared or tags removed. We will give you the address to use to send back your item and return the money to you once the item has been delivered to us in the same conditions in which was sent originally.  We advise to return items with registered mail, so to avoid it is lost. Refund will be made after and only if items return in the same conditions. Refund wont include the cost of the shipping. The cost of the shipping must be paid by customer except if you have to return the items for a problem due to us (in that case you will not have to pay for the return shipping and we will fully refund you, including for the shipping cost related to the initial purchase). We will not accept any item in which there are costs to be paid for the delivery.

A restocking fee equal to 5 euro (if item/s cost is below 100 euro) or 5% (if item/s cost is above 100 euro) will be applied and deducted from the refund. This is not a gain for us. It only covers the costs we have to pay associated to the order and the return. 

No refund will be made if items are not delivered back (e.g. lost) or are delivered in different conditions (e.g. dirty, used, without tags) or returned after 14 days.

It is also possible to replace items instead of asking to be refunded. In this case shipping costs incurred to send exchanged items as well as any difference of price between the return items and the replaced ones must be paid by the buyer

Our customer care service is available 24/24 hrs. We will be happy to answer any question info@theodorebutik.com

 

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

To unsubscribe from our mailing list please write to: info@theodorebutik.com

PLEASE NOTE:

When you buy in our shop, if you do not select overwise, you accept marketing, as clearly indicated in your chart at the check out and in the resume of your order. If you do not want to be included in the mailing list, you need to untick 'accept marketing' or specify in the notes of your order that you do not want to be included in the mailing list. In this way your email wont be included. Overwise the systems sees that your email is not included and authomatically adds it.

Therefore please note that if you write to us requesting to be removed, we immediately remove manually your email as we NEVER ignore requests of customers, but if you buy afterwards and do not specify not to be included, the system authomatically sees that you are not inclucluded and adds your email up again. 

 

Sale

Unavailable

Sold Out